Using ShareNow

The following templates are intended to help you list your car on the Turo platform using ShareNow. You’ll find templates on updating your vehicle description, emailing your renters with instructions on using ShareNow, where they can find your vehicle and asking renters to upload photos of their drivers license.

Vehicle Description

Copy and paste the following into your vehicle description so renters know they’ll need to download ShareNow and follow particular Turo policies in order to access your car!

This car is equipped with ShareNow, a user friendly app that allows renters to lock and unlock the doors through a smartphone. The app, available for download on iOS and Android devices, is extremely easy to use. Instead of meeting in person to physically exchange keys, you’ll simply use your smartphone to access the car!

Because we will not meet in person to exchange keys, please note that within 24 hours before your rental starts, you’ll need to send me two photos:

One: A photo of your license up close.

Two: A photo of you holding your license next to your face (sort of like a selfie).

For more information on how remote key handoffs work, please visit: https://support.turo.com/hc/en-us/articles/115001847347-How-do-remote-key-handoffs-work.

Emailing a Renter After You’ve Confirmed a Rental

Use the following email template to send to renters after you have confirmed a rental. In the email, explain the process of renting a car using ShareNow. Remember to attach the renter’s manual in this email so the renter knows how to create an account at mykeyfree.com and how to download the ShareNow app. Make sure to ask your renter for an email address. You’ll need it to send over instructions!

Hi [insert renter’s name],

As noted in the vehicle description on Turo, you and I will not meet in person to exchange keys. Rather, you will use an app called ShareNow (available on iOS and Android) to access the car.

In this email, you will find three attached PDF’s. The first two PDF’s (one for iOS and one for Android) explain how to create an account, download the app and how to use the app to access the car. The second PDF explains where you can find the car that you have rented. Alternatively, you can watch this 3-minute video on downloading the app, creating an account and beginning a rental. https://www.youtube.com/watch?v=1isY6SWgkZo

As per Turo’s policy on remote key handoffs, PLEASE remember to do the following:

Within 24 hours before your rental starts, you’ll need to send me two photos: one of your license up close and one of you holding your license next to your face (sort of like a selfie).

I will only share a key with you once you have completed this.

I will share the key with [insert renter’s email address], so use this email address to create your Keyfree account (instructions on creating an account can be found in the attached renter’s manual).

In addition, please make sure you understand the steps you need to take when you PICK-UP the car to begin the rental and what you need to do when you RETURN the car after your rental. I suggest printing out the PDF so you have it with you when picking up/dropping off the car or simply having it accessible on your phone so you can refer to it easily.

If you have any questions, please do not hesitate to contact me at [insert your phone number].

Please note: it is your responsibility to monitor the vehicle before and after your rental in case of damage. I suggest taking photos and uploading them to the ‘trip photos’ section of Turo.

Thanks,

How to download ShareNow, create an account and begin a rental

Send the link directly to your renters: https://www.youtube.com/watch?v=1isY6SWgkZo

Instructions for picking up your car

You’ll have to let your renters know where they can find your car. Try providing renters with step-by-step instructions on where your car is located so they can easily access it using ShareNow.

Asking a Renter to Upload a Photo of Driver’s License

Even though you won’t need to meet renters in person, you’ll still need to verify their identity and that they have a valid driver’s license. As mentioned above, have renters do the following after you’ve confirmed their rental.

  1. Within 24 hours of their rental, take a photo of their license and send it to your mobile phone.
  2. Within 24 hours of their rental, take a selfie holding their license and send it your mobile phone.

For more information please refer to Turo’s policy on remotely handing off keys.

If you’re a ShareNow owner and require immediate assistance or do not understand something, please contact support@getkeyfree.com. Thank you!